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Customer SuccessFull-Time

Retention Manager

Pearl Design Studio · Parklands, Nairobi

KSh 250,000 – 350,000 / month

About the role

Help customers adopt products, resolve issues fast, and stay loyal across Kenya. As Retention Manager at Pearl Design Studio, you will collaborate with Kenyan teams, own clear outcomes, and help grow a trusted brand. This role is based in Parklands, Nairobi with a competitive package of KES 250,000 – 350,000 / month.

What you bring

  • Relevant experience for a Retention Manager role in Kenya
  • Strong communication and ownership mindset
  • Comfortable working with cross-functional Nairobi or regional teams
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